Free shipping on orders $75 and more!
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Mega Beauty offers free shipping on all orders over $75 (subtotal)
GENERAL INFORMATION
To ensure that your package is delivered on time and received in the time frame that we provide, please make sure that all required and/or relevant information is correctly entered. We do not take responsibility for any lost, misplaced, or incorrectly delivered packages if the information provided is incorrect or incorrectly entered at the time of purchase.
PROCESSING TIME
All orders are subject to processing time that does not include the time it takes for a shipment to reach its destination once sent out for fulfillment. Domestic orders may take up to 2 business days to process (excluding Saturdays, Sundays, and Holidays). Orders made before 12:00PM Central time will begin to process the same day. Orders made past 3:00PM NOON Central time will start processing the next operating day. (Please note that processing an order is not the same as shipping your order to our postal service)
SHIPPING TIME FRAMES
You have the choice of a wide variety of options for your order which are listed below (only applicable to the 48 contiguous states):
|
Standard Shipping |
2-8 business days (FREE w/ ORDERS OVER $75) |
|
Lightweight Shipping |
2-4 business days (below 15.99 oz) |
|
Fast shipping |
2-3 business days |
|
Faster Priority Shipping |
1-3 business day |
The time frames provided do not account for processing time and is an estimate based on after the designated postal service receive the order.
SHIPPING FEES
Shipping fees are non-refundable. You will be held responsible for the original shipping costs in addition to the cost of returning the package if you refuse any shipments from megabeautymb.com.
RISK OF LOSS
All items purchased and/or fulfilled from Megabeautymb.com is made pursuant to a shipment contract with our various carriers. This means that the risk of loss passes to the buyer (you) when the goods are duly delivered to the carrier.
If your order was shipped via USPS, you must contact USPS to open a case so that they may investigate the loss. USPS customer service can be reached at 1-800-275-8777 or a case may be opened on their website at USPS.com. Once a resolution has been reached by USPS, we offer either a refund of your order (minus shipping fees) or a replacement order re-shipped to you depending on the outcome of the resolution.
RESERVED RIGHTS
Mega Beauty reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to irregular and/or excessive returns history and/or potential fraudulent or criminal activity. Additional documentation may be required to make purchase due to reasons stated above.
Return / Exchange Policy
Mega Beauty is committed to ultimate customer satisfaction. We truly hope that you are satisfied with your purchase or that you will give us an opportunity to satisfy your beauty needs. For further inquiries or clarification, kindly contact us at [email protected].
UNDELIVERABLE PRODUCTS
If a package is returned to Mega Beauty as undeliverable due to refusal of package or insufficient address, you will be issued a refund for the amount of the purchase, less shipping charges. The returned shipping cost will be automatically deducted from the customer’s refund. If you choose to have your package reshipped, you will be charged a reshipping fee.
LOST OR STOLEN PRODUCTS
Mega Beauty is not responsible for lost/stolen packages that are not insured. Only packages tendered through FedEx Grounds are insurable.
REFUNDS (if applicable)
All sales are final. Refunds are only allowed on items that were delivered incorrectly. Please call or email us immediately. Send photographic evidence to confirm we have delivered a wrong beauty product. DO NOT OPEN OR USE THE PRODUCT. All items must be returned in their original packaging with their labels intact. We cannot accept items that are not in the original factory condition (including all tags). If we shipped you the wrong item, Mega Beauty will pay the shipping cost (via USPS Ground) and we will ship the correct item to you or grant you a full refund. Requests must be made within 14 days of purchase. All request made after the fourteenth day will be ineligible for an exchange or refund.
EXCHANGES
You may exchange an item for something else, subject to stock availability. All items must be returned in their original packaging with their labels intact. We cannot accept items that are not in the original factory condition (including all tags). If items are opened, used, altered, damaged, or not in the original packaging, your exchange request will be denied, and you will be responsible for any reshipping fees.
If you choose to exchange a product, you will pay any difference in cost of the item and any additional shipping fees. Mega Beauty will provide the additional cost and accept payment prior to shipping.
Requests must be made within 14 days of purchase. All request made after the 14th day will be ineligible for an exchange.
Your returned or exchanged item must meet the conditions below.
The following items cannot be returned:
HOW TO RETURN
If your item meets the conditions listed above, complete the Return Request form below.
You must have a RMA number (Return Merchandise Authorization) from us and the number must be visible on the outside of the package. Otherwise the package will be refused. To receive a RMA number, complete the below Return Request form.
When returning goods, include your RMA number, order number, full name, email address, and reason for return to:
Mega Beauty
27118 Northwest Fwy
Suite L
Cypress, Texas 77433
Allow 3-8 business days for the shipment to arrive and go through the inspection process. Depending on where you live, the time may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For your protection, and to ensure prompt deliver, we recommend that you send your return item/items via UPS or an insured Parcel Post, such as FedEX Grounds. Please note that return shipping fees are not refundable and are the responsibility of the customer.
Your refund will be processed based on the original form of payment (minus return shipping and handling). Securely wrap your good in its original packaging to avoid damage in transit back to us. Please note we cannot accept an item for a refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate, if using the US Post Office.
If returning items in an order where the initial order qualified for a free gift, the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.
Refunds will be processed based on the original form of payment. Once your return is received and inspected, you will receive a confirmation email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed and may take up to ten (10) days. A credit will automatically be applied to your credit card or original method of payment.
If your refund is delayed, contact your bank or credit card company, it may take some time before your refund is officially posted to your account. If you have done all of this and you still have not received your refund, please contact us at [email protected].
DAMAGED ORDERS
Once shipped, Mega Beauty bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser and properly filed with the delivering carrier. We will be happy to assist in this process as needed. We can also offer a replacement of the damaged items, or an exchange for a product of equal or lesser value, upon return of items in question and proof of claim filed with the delivering carrier.
Please contact us at megabeauty.net Our customer service representatives will be happy to assist you.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.
Although human hair extensions can be dyed and permed, we do not recommend coloring or perming human hair extensions, as they have already been chemically processed. We will not assume responsibility for any damages that might result from coloring or perming.
CANELLATION RIGHTS
You have a legal right to change your mind and cancel your order within one day of receipt and receive a refund of all charges for the canceled goods and the delivery charges. This does not include delivery fees. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost.
To cancel your order, please provide us with notice either by email or phone call within 24 hours.
If you exercise your right to cancellation after the item has been shipped to you, please follow the instructions for returns above.
Please note you are responsible for the costs of returning the items to us unless we delivered it in error.